Thank you for shopping at Clear Vision Shields. We are committed to ensuring customer satisfaction with every purchase. This Refunds and Returns Policy outlines the terms and conditions under which returns and refunds are accepted for our blue light blocking glasses. Please read the policy carefully to understand your rights and our obligations.
1. General Return and Refund Conditions
At Clear Vision Shields, we want you to be satisfied with your purchase. If you are not completely happy with your order, you can return the product under the following conditions:
- Products must be returned within 30 days of receiving the order.
- Products must be in unused, original condition with all packaging, tags, and accessories included.
- Proof of purchase (order number or receipt) must be provided for all returns.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support:
Email us at [email protected] with the subject line “Return Request – [Order Number]”. In the email, please provide your order number, the reason for the return, and whether you would like an exchange or refund. - Receive Return Instructions:
Our team will respond within 2 business days with return instructions, including the return address and any relevant details. - Package the Product:
Ensure the product is securely packaged in its original packaging to prevent damage during shipping. - Ship the Product:
You are responsible for covering the shipping costs for returning the item. We recommend using a tracked shipping method, as we cannot be responsible for lost or undelivered returns.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the outcome within 5 business days. If the return is approved, the refund will be processed as follows:
- Refund Method: The refund will be issued to the original payment method used during the purchase.
- Refund Timeline: It may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
- Non-Refundable Items: Shipping fees and any customs duties or taxes paid at the time of purchase are non-refundable.
- Refunds for Damaged or Defective Items: If the item was damaged or defective upon arrival, we will also refund your original shipping cost.
4. Exchange Policy
If you would like to exchange a product, please follow the same process as initiating a return. Specify in your email that you would prefer an exchange.
- Product Exchanges: We will send a replacement product once the returned item has been received and inspected.
- Exchange Shipping Costs: You are responsible for covering the shipping costs for returning the original item, but we will cover the shipping cost for the replacement product.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized Products: Products that have been customized or personalized for specific corporate gifting needs.
- Used or Damaged Items: Products that show signs of use, wear, or damage caused by the customer.
6. Damaged or Defective Products
If your product arrives damaged or defective, we apologize for the inconvenience. Please contact us within 7 days of receiving your order at [email protected] with the following information:
- Your order number.
- A clear description of the issue.
- Photos of the damaged or defective item.
We will work with you to either provide a replacement or process a full refund, including the original shipping cost.
7. Cancellation Policy
If you wish to cancel your order, please contact us immediately at [email protected]. If the order has not been shipped, we will process a full refund. If the order has already been shipped, the standard return policy will apply.
8. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is damaged or defective upon arrival.
- For international returns, customers are responsible for any customs duties or taxes incurred during the return process.
9. Contact Information
For any questions regarding returns or refunds, please contact us:
- Email: [email protected]
- Business Address: Timisoara, Romania
We aim to respond to all inquiries within 2 business days.
10. Final Notes
We reserve the right to refuse a return or refund if the product does not meet the conditions outlined in this policy. Your statutory rights are not affected by this policy.
By making a purchase from Clear Vision Shields, you agree to the terms of this Refunds and Returns Policy. If you have any concerns or need further clarification, feel free to contact our customer support team.
Thank you for choosing Clear Vision Shields!